The help desk

Let’s get you back to reading.

PagiSona support is provided by KiBRAX. Start here, or send us a note.

Email PagiSona support

Our address is support@kibrax.com. Please include your device model, iOS or macOS version, PagiSona version, document type, selected language, and any error message. Please don’t send a private document or book unless we specifically agree it is necessary and you have the right to share it.

Getting started

  1. Use the plus button in Library to select one or more PDFs or EPUBs, or share a supported file to PagiSona from another app.
  2. Choose a voice in Settings. Emma is included for English in the current update; install optional language packs while online.
  3. Imports add files quietly to Library in the current update. Select an existing Library book to start listening and let its audio prepare. Deliberately tap a stationary paragraph to listen from there. Use the sleep timer or adjust playback speed as you like.

A file won’t open or has missing text

Use a DRM-free EPUB or a PDF with a usable text layer. Scanned images, protected files, and some complex layouts are not supported. Let your file provider finish downloading a cloud file before importing it. PagiSona does not remove DRM or perform OCR.

A voice falls back to Apple speech

Some passages may be difficult for a neural voice to process. PagiSona shows a notice when it uses Apple system speech. Confirm that you selected the language of the text and that its pack finished installing. Try “Retry neural speech” and include the error code when contacting support.

Waiting for audio or unusual pauses

Speech is generated on your device, so preparation time varies. Long passages, switching languages, and a busy or warm device can increase the wait. If a sentence is unexpectedly cut off, tell us the language, file type, and section; a non-private example is more useful than sending the entire book.

Finding your place

You can browse away from narration and tap “Return to audio” when you want to follow it again. Chapter navigation includes book-text search. Saved positions and highlights are local to the app.

Clearing history or removing a book

Open a Library cover’s context menu to remove its local copy; the original file is unchanged. “Clear caches and reading history” resets saved reading positions after confirmation, but keeps your documents, highlights, and installed voices. This reset has no undo. App removal and backups are managed separately by your operating system. On iPhone, offloading an app keeps its documents and data.

Release and availability

PagiSona is available on iOS. Download PagiSona on the App Store. The native Mac preview is available for Apple silicon and macOS 14 or later. Windows is coming soon. The compatible iPhone app on Mac is a separate installation with its own library. Intel Macs are not supported. No browser reader or Android app is offered here. App Store availability may vary by region.

Privacy questions

For native Mac and Windows release notices and update information, visit the official desktop page. In the native Mac preview, open Settings to install the included voice resources offline or choose “Check for Updates” for a signed app update. Older Mac previews without update support need a one-time download from the desktop page.

See the PagiSona Privacy Notice, or contact the same support address. PagiSona is owned and operated by KiBRAX LLC.

Advertising privacy and reporting an ad

In the advertising-enabled iPhone and iPad update, your first three Library openings to listen are ad-free. Later, an ad may appear before a Library listening start or after a book finishes, never during narration. Resuming the same book within 12 hours of its session start does not show another start ad. Pausing and resuming inside the reader does not count as a new Library opening, and reading still works offline. Where available, reopen “Advertising privacy choices” in Settings to review your choices. To report an inappropriate ad, use the Settings reporting link or email support@kibrax.com without including private book content. See our privacy notice for Google’s separate data practices.